Privacy Policy

This Privacy Policy explains how Shore Carpentry & Building Pty Ltd (Shore Carpentry, "we", "us", "our") collects, uses, stores, discloses and protects your personal information when you interact with us — including through this website, our contact and quote forms, phone calls, emails and in person on site.

The types of personal information we typically collect include:

• your name and the name of your business or organisation (if applicable);
• contact details, including phone number, email address and property or postal address;
• project information you provide, such as the property address, scope of works, plans, photos and site conditions;
• correspondence with us (including emails, SMS and voicemail messages);
• payment and invoicing details (we do not store credit card numbers on our systems); and
• website usage data (see the Cookies and analytics section below).

We do not knowingly collect sensitive information as defined by the Privacy Act.

We collect personal information directly from you when you:

• submit a contact form, quote request or FAQ enquiry through this website;
• email, phone or SMS us;
• meet with us for a site inspection or consultation; or
• engage us to carry out carpentry or building works.

We may also collect information about you from third parties (for example, from an agent or property manager acting on your behalf) or from publicly available sources where relevant to a project.

We collect and use your personal information to:

• respond to your enquiries and prepare quotes;
• plan, schedule and carry out carpentry and building services;
• communicate with you about your project, including variations, timing and completion;
• issue invoices and process payments;
• meet our legal, insurance, licensing and record-keeping obligations; and
• improve our services and the content of this website.

Your information is stored in secure cloud-based systems and business tools protected by access controls, authentication and encryption in transit. Paper records (where used) are kept in secure premises.

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. We retain information for as long as necessary to provide our services and to comply with our legal, tax and insurance obligations.

We do not sell your personal information. We may share it with trusted third parties only where necessary to deliver our services, including:

• subcontractors and other licensed trades working on your project;
• suppliers who need delivery details for materials;
• certifiers, engineers, architects or council officers where required for approvals;
• our accounting, invoicing, email, hosting and analytics service providers; and
• government agencies, insurers or advisors where required by law.

Some of these service providers may store data outside Australia. Where that occurs, we take reasonable steps to ensure they handle your information consistently with the Australian Privacy Principles.

Our website uses cookies and similar technologies to help the site function, to remember your preferences, and to understand how visitors use the site.

We may use analytics tools such as Google Analytics and Google Search Consoleto collect aggregated, non-identifying information about page views, referring sites, device types and general location. This helps us improve the website. You can disable cookies in your browser settings or opt out of Google Analytics using Google's opt-out browser add-on.

We rely on reputable third-party platforms to run our website and business, such as our website host, form and email delivery providers, cloud storage and accounting software. These providers only receive the information they need to perform their function and are bound by their own privacy and security obligations.

Our website may contain links to third-party sites (for example, product manufacturers or social media). We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

From time to time we may send you information about our services, project updates or seasonal maintenance tips using the contact details you have provided. We will only do so where we are permitted to under the Spam Act 2003 (Cth).

You can opt out at any time by clicking the unsubscribe link in any email from us, replying "STOP" to an SMS, or contacting us using the details below. We will action your request promptly.

You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. We will respond to your request within a reasonable time and, where we are unable to grant access or make a correction, we will explain why.

To make a request, please contact us using the details in the section below. We may need to verify your identity before providing access.

If you have a question or complaint about how we handle your personal information, please contact us first so we can try to resolve it:

• Shore Carpentry & Building Pty Ltd
• Phone: 0431 819 049
• Email: info@shorecarpentry.com.au
• Central Coast, NSW

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology or the law. The latest version will always be available on this page, with the "Last updated" date shown at the top. Please review it periodically.